Contemporary Gem Stone Jewellery

Shipping policy

By default all domestic packages will be shipped with Australia Post express satchels so you will receive your order in a timely manner . Standard delivery times are 3-10 days , but we can not guarantee this time frame as it depends on your postcode  and Australia Post and current COVID restrictions .A $100 insurance is included in the Express satchel but if you require additional insurance please contact me for options .

International orders have a default Standard Shipping rate, if you wanted express and additional Insurance(highly recommended) please contact me to get a quote.

If we are  unable to fulfill you order due to other circumstances we will notify you within 2 business days to arrange an alternative item ,custom order, back order or full refund .We will not capture the payment until we check that the item is available and in stock .Order times may vary and are not guaranteed but I will update you in a timely manner .Shipping  notifications with tracking number will be provide through shopify . 
Once the order is shipped it becomes your responsibility but we will make every effort  to help.
All international parcels are send with Australia Post Or EMS service , I will advice on shipping rates depending on your destination .Insurance is not automatically included and to purchase additional insurance which is recommended please contact me for options.

Any taxes or custom fees are the responsibility of the buyer.Please check your local post office for details . It is up to the customer to know their country’s laws and obligations and to alert me if there is any issues I should be aware of. 
Please note I cannot ship your package as a gift in order to avoid custom fees . This is not legal .